Frequently asked questions
HOW CAN I BUY TICKETS TO A DARKFIELD RADIO SHOW?
You can buy tickets via the DARKFIELD RADIO tickets page here
DO I NEED TO BE CONNECTED TO THE INTERNET?
Yes - you need to be connected to the internet to experience the show. Do not put your phone into airplane mode.
WHAT CAN I DO TO ENSURE I HAVE THE BEST EXPERIENCE?
Ensure you follow the instructions in the show details, or within the audio. They may require you to sit in a specific environment e.g. a kitchen at a table.
If you have a slow running phone, we recommend closing down other apps that your phone is running that might compete with the phone’s memory performance.
We recommend you turn on 'Do Not Disturb' mode so your phone doesn't recieve notifications during the show.
Do not put your phone into airplane mode - you need an internet connection for the show to run.
Please ensure you adhere to the system requirements before purchasing. Minimum iPhone 6 running iOS 12.4 or Android 6.
DO YOU GIVE REFUNDS?
All tickets are non-refundable. If your enjoyment of the performance is in any way compromised due to the malfunctioning of the Darkfield Radio App, we will book you into an alternative show. You can find our full terms and conditions here.
WHAT IS DARKFIELD RADIO ?
DARKFIELD RADIO is a new digital project from the creative team behind the DARKFIELD shipping container exepreinces. The project brings immersive audio experiences to your home. You can find more information about DARKFIELD RADIO and our first broadcast DOUBLE here
I BOUGHT TICKETS BUT CANNOT SEE THE SHOW IN 'MY EVENTS' ON THE APP
You must enter your access code into the app for the show to appear in 'My Events'.
If you cannot see the show you have bought a ticket to on the app, or if it doesn't start, check that on the LIVE page the event is showing ‘event prepared’ in green.
If it is showing ‘event preparing’ - make sure that you are connected to internet shut down the app and reopen.
I AM NOT RECIEVING NOTIFICATIONS BEFORE THE SHOW
Make sure you have enabled notifications on your device settings for the Darkfield Radio App.
MY SHOW SAYS 'EVENT PREPARING' AND IS NOT STARTING
Check you have an active working internet connection.
Restart the application and try to open the show again.
IM HAVING ISSUES AND CANT FIND MY ANSWER HERE, WHAT DO I DO?
Please contact us here and we will assist you.
THE SHOWS ARE NOT IN MY TIMEZONE
Our shows are scheduled in New Zealand Standard Time
QUICK TROUBLESHOOTING TIPS
Good internet connection
Close all other apps - especially apps with sound like spotify, netflix, etc
Restart the Darkfield Radio app
Restart the phone
Check device memory is not at capacity
Turn off VPN if you have one
IS IT OK TO DO WITH THREE OR MORE PEOPLE?
IS IT OK TO DO SOLO?
HOW LONG DOES THE SHOW LAST?
Double has a running time of 20 minutes.