FAQ

Frequently asked questions

HOW CAN I BUY TICKETS TO A DARKFIELD RADIO SHOW?

You can buy tickets via the DARKFIELD RADIO tickets page here



DO I NEED TO BE CONNECTED TO THE INTERNET?

Yes - you need to be connected to the internet to experience the show. Do not put your phone into airplane mode.



WHAT CAN I DO TO ENSURE I HAVE THE BEST EXPERIENCE?

  • Ensure you follow the instructions in the show details, or within the audio. They may require you to sit in a specific environment e.g. a kitchen at a table.
  • If you have a slow running phone, we recommend closing down other apps that your phone is running that might compete with the phone’s memory performance.
  • We recommend you turn on 'Do Not Disturb' mode so your phone doesn't recieve notifications during the show.
  • Do not put your phone into airplane mode - you need an internet connection for the show to run.
  • Please ensure you adhere to the system requirements before purchasing. Minimum iPhone 6 running iOS 12.4 or Android 6.



DO YOU GIVE REFUNDS?

All tickets are non-refundable. If your enjoyment of the performance is in any way compromised due to the malfunctioning of the Darkfield Radio App, we will book you into an alternative show. You can find our full terms and conditions here.



WHAT IS DARKFIELD RADIO ?

DARKFIELD RADIO is a new digital project from the creative team behind the DARKFIELD shipping container exepreinces. The project brings immersive audio experiences to your home. You can find more information about DARKFIELD RADIO and our first broadcast DOUBLE here



I BOUGHT TICKETS BUT CANNOT SEE THE SHOW IN 'MY EVENTS' ON THE APP

  • You must enter your access code into the app for the show to appear in 'My Events'.
  • If you cannot see the show you have bought a ticket to on the app, or if it doesn't start, check that on the LIVE page the event is showing ‘event prepared’ in green.
  • If it is showing ‘event preparing’ - make sure that you are connected to internet shut down the app and reopen.



I AM NOT RECIEVING NOTIFICATIONS BEFORE THE SHOW

Make sure you have enabled notifications on your device settings for the Darkfield Radio App.



MY SHOW SAYS 'EVENT PREPARING' AND IS NOT STARTING

  • Check you have an active working internet connection.
  • Restart the application and try to open the show again.
If non of the above resolve the issue please contact here



IM HAVING ISSUES AND CANT FIND MY ANSWER HERE, WHAT DO I DO?

Please contact us here and we will assist you.



THE SHOWS ARE NOT IN MY TIMEZONE

Our shows are scheduled in New Zealand Standard Time For show times in Australia and the UK please click here



QUICK TROUBLESHOOTING TIPS

Open the event in the app between 1-12 hours before your show starts and wait until the event reads: "event prepared". If you don't see "event prepared", try the following:

  • Good internet connection
  • Close all other apps - especially apps with sound like spotify, netflix, etc
  • Restart the Darkfield Radio app
  • Restart the phone
  • Check device memory is not at capacity
  • Turn off VPN if you have one
If non of the above resolve the technical issue please contact us here



IS IT OK TO DO WITH THREE OR MORE PEOPLE?

Yes. It is designed to be experienced facing another person at a kitchen table. You could pair up and face each other, or perhaps face each other as a group. For odd numbers, you could divide up into groups of two and a three.



IS IT OK TO DO SOLO?

It is perfectly fine to do solo, but it won’t quite be complete. If you are able to, you could video call a friend and sit them on a laptop across the table from you. Please note that you won’t be able to video call from the same mobile device you will listen from.



HOW LONG DOES THE SHOW LAST?

Double has a running time of 20 minutes.



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